Terms and Conditions - Now for the boring bit!


Payment.
A non-refundable deposit of 20 is required when you book your date. When the proof has been approved 50% of the total is then due (less the 20 already paid). The balance will then become due 4 weeks prior to the agreed delivery date.
If your stationery order delivery date is within 6 weeks of the order being placed the full amount will be required at the time of the order being placed.
Please note that I cannot despatch any order until the final payment has cleared. Bear this in mind if sending a cheque which can take 5 working days to clear.
Cheques should be made payable to The Handmade Stuff Company.
Prices may be subject to change but will not affect any confirmed orders.

Proofs

Proofs will be despatched to you for checking. You must sign acceptance of them or make any changes necessary. If any changes are required a further proof will be sent for you to check and sign.

Please note once you have accepted the final proof I cannot be held responsible for any errors that you have signed off on. Any subsequent alterations would then be charged for accordingly. Please also note that it is your responsibility to ensure copyright permission for any hymns, readings etc printed in your order of service.


Cancellation / Alteration to order

In the unfortunate event of a cancellation, I am afraid the 50% deposit is non-refundable. If an order is cancelled prior to the final payment, any work completed above the deposit amount would then also be payable. If you do have to cancel, this must be done in writing. Any alterations to the orders can result in the delivery time being extended.


Refunds

In the unlikely event of any problems with the order, you must notify me within 7 days of receipt. Refunds or exchanges can only be given if there is a problem with the stationery which would have to be returned to me for checking.


Postage and Packing

Postage and Packing is free within a 25 mile radius of Lanark for one complete order delivery. Any subsequent deliveries would be charged accordingly.

Parcels up to 2kg, 10.00 : parcels up to 10kg, 22.00 by Royal Mail Special Delivery.
Prices for postage will be calculated and added to the final invoice.

I cannot accept responsibility for any loss, damage or delay to the parcels after postage. Special delivery does provide a level of insurance however this can take several weeks to proceed through


The Cards and copyright
My cards are all copyright and no reproduction is allowed

All my cards are handmade individually and therefore slight variations may occur.
If I have problems with obtaining any of the items necessary for my designs, I shall inform you immediately and alternative suggestions will be offered